Privacy Policy

Maatix is run by Winjii Soft, trading as PremastLab, a company registered in Egypt (“Maatix”, “we”, “us”). We decide how your data is used, so we are responsible for it (the “controller”).

This policy covers the Maatix app for iPhone and Android and the website maatix.net.

What we collect

Your account

• Your email address, and your name if you share it.
• How you sign in: in the app with Apple, Google or a code we email you; on the website with Google or an email and password. We keep the ID Apple or Google gives us for your account, so you can sign in again. Passwords are stored only as a secure hash.
• If you use Apple’s “Hide My Email”, we only get Apple’s relay address.

Photos, prompts and results

• Only the photos you choose. The app uses your phone’s own photo picker, so it never sees the rest of your library. If you take a photo with the camera, only that photo is used.
• Text you type into an AI tool (a prompt).
• Your results (photos, videos and text) and which trend or tool made them, so you can find them again.

Your wallet and purchases

• Top-ups, what each result cost, refunds and your balance.
• In the app, you pay through Apple or Google. We never see your card. We get a record of the purchase from them through RevenueCat.
• On the website, card payments go through Stripe. We never see your full card number.
• On the website, the items you buy and download, and your reviews and likes.

If you sell on Maatix or join the affiliate program

• Your application (bio, sample links and categories), your sales and earnings, and your payout details (bank account or Payoneer email). Bank account numbers and payout emails are stored encrypted.

Invites, reports and the newsletter

• Who invited you and who you invited, so we can give invite gifts and stop abuse.
• If you report a result, we keep the report and the result so we can look at it.
• Your email address, if you sign up for the newsletter on the website.

Technical data

• Your app language, and a push notification token if you turn on “tell me when it’s ready”.
• Server logs, like IP address, device or browser type and the time of a request, to keep Maatix safe and working.
• When an AI tool runs, we record which tool it was, its price and whether it worked, linked to your account ID, to find problems and improve Maatix. This never includes your photos, prompts or results.

Cookies and analytics on the website

• The website uses cookies to keep you signed in.
• It also uses Google Analytics, Microsoft Clarity and PostHog to see how people use the site: pages visited, clicks, device and browser, and a rough location from your IP address. Clarity can also record how you scroll and click on a page. These tools set their own cookies, and you can block them in your browser settings.
• The app doesn’t use any of these: it has no analytics or advertising tools.

We don’t show ads, we don’t sell your data, and the app doesn’t track you across other companies’ apps or websites.

How AI uses your photos and prompts

• Before your first run, the app asks your permission to send your photo to an AI model.
• When you start a trend or a tool, your photo or prompt and the tool’s instructions go to Replicate, Inc. (USA), which runs the AI models. Some models on Replicate are run by the company that made them, like Google, OpenAI, ByteDance or xAI, so Replicate may pass your photo or prompt to that company. They use it to make your result and send it back to us.
• We don’t use your photos or results to train AI models.
• Photos you upload in the app are deleted about 24 hours after your result is made.
• Your results, and photos you upload on the website, stay in your account until you delete it. We may remove old results after some time, so save a copy of anything you want to keep.

Who helps us run Maatix

We share data only with companies that help us run Maatix, and only what each one needs to do its job:

• Replicate, and the model makers it works with: run the AI models
• Hostinger: runs our server (France)
• MongoDB Atlas: stores your account and wallet (EU)
• DigitalOcean: stores photos and results
• Cloudflare: delivers and protects the website and the app’s traffic, and forwards mail sent to [email protected]
• Resend: sends sign-in codes and account emails
• Apple, Google and RevenueCat: sign-in and in-app purchases
• Stripe: card payments on the website
• Expo, Apple and Google: push notifications
• Google Analytics, Microsoft Clarity and PostHog: website analytics (PostHog also gets the AI tool records above)
• MailerLite: the newsletter
• Payoneer and banks: payouts to sellers and affiliates

Some of them process data in the USA or other countries outside yours. Where they offer them, we rely on safeguards like the EU’s standard contractual clauses.

We may also share data when the law requires it, to stop fraud or protect people, or if Maatix is sold or merged, in which case this policy keeps applying to your data.

Why we use your data (EU and UK)

• To give you what you asked for: your account, AI results, wallet, purchases and payouts.
• With your permission: sending your photo to an AI model, push notifications and the newsletter. You can take it back at any time.
• For our legitimate interests: keeping Maatix safe, stopping fraud and invite abuse, fixing problems and understanding how the website is used.
• To meet legal duties, like keeping accounting and tax records.

How long we keep data

• Photos uploaded in the app: about 24 hours after the run.
• Results and account data: until you delete your account.
• Wallet, purchase and payout records: as long as accounting and tax law requires. After you delete your account, they’re kept without your name or email.
• The email address that used an invite: kept after you delete your account, so it can’t claim another invite gift.

Your choices and rights

• Delete your account at any time: in the app, go to Account, then Delete account. Without the app, or for a website account, see maatix.net/account/delete. This deletes your photos, results and sign-ins. Money left in your wallet is lost when you delete your account.
• Ask us at [email protected] for a copy of your data, or to correct it, delete it, limit how we use it or stop using it. We answer within 30 days.
• Turn off notifications in your phone’s settings, and unsubscribe from the newsletter from any newsletter email.
• If you live in the EU or UK, you can also complain to your local data protection authority.

Security

We use HTTPS between your device and Maatix, store payout details encrypted, and give access only to the people and services that need it. No system is perfectly safe, so tell us at [email protected] if you see a problem.

Children

Maatix isn’t for children under 13, and we don’t knowingly collect their data. If you’re under 18, use Maatix only with a parent’s or guardian’s OK. If you think a child gave us data, write to [email protected] and we’ll delete it.

Changes

If we change this policy, we’ll update the date at the top. If the change is important, we’ll tell you in the app or by email.

Contact

Winjii Soft (PremastLab), 12 Mostafa Kamel Square, Apartments 202 and 204, Ismailia 41511, Egypt. Email: [email protected]